Managed IT Plans
Managed IT Service Plans
Whether you need foundational support or a fully outsourced IT department, we offer structured service plans built around your operational needs.
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Essential Support
Reliable day-to-day IT management for small businesses
Best for: Companies that need professional IT support and system monitoring without enterprise-level complexity.
Help Desk Support
- ✓Unlimited remote support (business hours)
- ✓Email, phone, and remote session assistance
- ✓Structured ticketing system
- ✓Escalation management
Endpoint Management
- ✓Remote Monitoring & Management (RMM)
- ✓Patch management (Windows & 3rd party)
- ✓Device health monitoring
- ✓Asset inventory tracking
Cybersecurity Essentials
- ✓Managed antivirus / endpoint protection
- ✓DNS filtering
- ✓Basic email protection
- ✓Multi-Factor Authentication setup support
Backup Monitoring
- ✓Backup alert monitoring
- ✓Failed job remediation
- ✓Monthly backup reports
Monthly Reporting
- ✓System health summary
- ✓Patch compliance report
- ✓Support metrics overview
Most Popular
Business Protect
Advanced security and compliance-focused IT management
Best for: Legal, healthcare, finance, and regulated industries.
Includes everything in Essential Support, plus:
Advanced Security Stack
- ✓Endpoint Detection & Response (EDR/XDR)
- ✓24/7 security monitoring
- ✓Email anti-phishing & impersonation protection
- ✓SIEM log monitoring
- ✓Conditional access policies
Identity & Access Management
- ✓MFA enforcement
- ✓Role-based access controls
- ✓Quarterly access reviews
Backup & Disaster Recovery
- ✓Managed cloud backups
- ✓Image-based workstation backup options
- ✓Annual disaster recovery testing
- ✓Business continuity planning session
Compliance & Risk Management
- ✓Annual risk assessment
- ✓Security policy templates
- ✓Compliance alignment guidance (HIPAA, GLBA, FINRA frameworks)
- ✓Audit readiness assistance
Security Awareness Training
- ✓Phishing simulation campaigns
- ✓Employee cybersecurity training
- ✓Quarterly risk scorecards
Premium Fully Managed IT
Your complete outsourced IT department
Best for: Growing businesses that need strategic IT leadership and infrastructure management.
Includes everything in Business Protect, plus:
Dedicated Account Management
- ✓Assigned Technical Account Manager
- ✓Quarterly Business Reviews (QBRs)
- ✓IT roadmap planning
- ✓Budget forecasting & lifecycle planning
Infrastructure Management
- ✓Firewall configuration & monitoring
- ✓Network switch & Wi-Fi management
- ✓Server monitoring & patching
- ✓Cloud tenant administration (Microsoft 365 / Azure)
Vendor & Licensing Management
- ✓ISP & telecom coordination
- ✓Software vendor liaison
- ✓License management
- ✓Hardware procurement support
Onsite Support (As Needed)
- ✓Scheduled onsite visits
- ✓New workstation deployments
- ✓Infrastructure upgrades
Side-by-Side
Compare Plans
| Feature | Essential | Business | Premium |
|---|---|---|---|
| Remote Support | ✓ | ✓ | ✓ |
| RMM & Patch Management | ✓ | ✓ | ✓ |
| Basic Antivirus | ✓ | ✓ | ✓ |
| Backup Monitoring | ✓ | ✓ | ✓ |
| EDR/XDR | - | ✓ | ✓ |
| 24/7 Security Monitoring | - | ✓ | ✓ |
| SIEM Log Monitoring | - | ✓ | ✓ |
| MFA Enforcement | - | ✓ | ✓ |
| Disaster Recovery Testing | - | ✓ | ✓ |
| Compliance Guidance | - | ✓ | ✓ |
| Phishing Simulations | - | ✓ | ✓ |
| Dedicated Account Manager | - | - | ✓ |
| Quarterly Business Reviews | - | - | ✓ |
| Firewall Management | - | - | ✓ |
| Server Administration | - | - | ✓ |
| Vendor Management | - | - | ✓ |
| Onsite Support | - | - | ✓ |
